AcuGraph 5 Plan Renewal

Q: Is an annual plan required?

Yes—your ongoing AcuGraph service requires an active annual plan. It also means you’ll get the outstanding service, support, software upgrades and ongoing innovation you've come to expect from AcuGraph.

Q: What if I don’t renew? Will I lose access to AcuGraph? What about my patient records?

If you choose not to renew, your AcuGraph data and patient records will become accessible in a read-only format. You will still be able to access the information, but will not be able to make changes, add information, or perform new exams.

Q: What are “Active” and “Archived” patients?

Active patients are visible in your patient list, and available for exams, notes, etc. Archived patients are inactive, and cannot be modified, examined, etc., until they are made Active again. Archiving is designed to unclutter your patient list by hiding those patients you only see rarely or never. Status can be switched from Active to Archived and back anytime.

Q: Can I change plans?

Sure! Each year at renewal, you can choose the plan you want, and you’re free to move up or down, according to your needs. If you move to a smaller plan and have too many patients for that plan, you’ll need to archive patients to get below the limit for the plan you’ve chosen.

Q: How does the ongoing hardware warranty work?

If you’ve had an active enterprise plan for at least the last 6 months and your hardware fails for any non-abuse reason, we’ll replace the failed hardware components at no charge. All you pay is shipping. This is quite a money saver! For example, an AcuGraph processor (black box) replacement unit costs $795—but it’s free with your Enterprise plan.

Q: Tell me about the All-access Training Pass…

When we teach live, multi-day training seminars and record them to video, you’ll get access to the online versions at no charge—including Continuing Education credits in most jurisdictions. (We currently offer 32 credit hours.) This is a real value, since our live training seminars often cost around $600.

Q: What counts as a “Device?”

Any computer or tablet running AcuGraph counts as one device. So if you run AcuGraph on a computer, a laptop and a tablet, that is a total of 3 devices. You may have AcuGraph hardware on any device that has the software. So, in the example above, you could have AcuGraph hardware on only a single device or purchase extra hardware and have an AcuGraph system connected to 2, or all 3 devices.

Q: What happened to the Basic plan?

We used to offer a stripped-down "Basic" plan that included only the basic graphing functions but did not include other important features like emailing reports to patients. This Basic plan was getting less and less popular because of the limited functions, and it was more and more expensive to continue because of the additional split code base and managing users. This plan was discontinued and is no longer available. Users who were on the plan will continue with on it until either their plan is canceled or until a future change requires discontinuation of service.